Hoodrack Shopify theme
Theme Support
Need help with Hoodrack? Send a request and we will reply within 2 business days, Monday to Friday.
Send a support request
Read the docs first
Most setup questions are answered in the Hoodrack documentation.
Response time
Within 2 business days. Times are Pakistan Standard Time (UTC+5). You can also email [email protected].
Support covers
- Questions about theme settings, sections and blocks
- Bugs in the theme code
- Help with features described in the documentation
- Questions about theme updates
Not covered
- Custom design or code changes. These are available as paid work, so just ask.
- Problems caused by third party apps or edited theme code
- Shopify account, billing, payment or domain questions. Contact Shopify Support for these.
If we need to look at your store, we will ask you for collaborator access. Never send us your password.